Cancellation & Refund Policy

All products manufactured by InkNova (visiting cards, letterheads, flyers, stickers, packaging boxes, etc.) are custom-printed specifically with your unique artwork, branding, and dimensional specifications. Therefore, once manufacturing (prepress CTP plate exposure or printing) has commenced, orders cannot be cancelled or returned for buyer preference changes.

You may cancel an order free of penalty if you notify us before the 2:00 PM daily production cutoff AND before CTP plates have been exposed. If cancellation is approved before plate making, a 100% refund is processed back to the original payment source within 3–5 business days.

We stand behind our industrial manufacturing standards. In the rare event of a verified manufacturing error—such as incorrect substrate GSM delivered, severe misregistration, mechanical cutter damage, or print peeling—InkNova will reprint your entire order at zero cost with expedited dispatch or issue a full commercial credit/refund.

Defect claims must be reported within 48 hours of shipment delivery by emailing support@inknova.in or contacting +91 96776 22025 with clear photographs or short unboxing video of the defective units and the parcel shipping label.

Approved refunds are processed through our Razorpay banking gateway back to your original source of payment (Bank Account, UPI, Credit Card) within 5 to 7 business days as per banking network standards.